Delivery Policy
1. What we deliver and how
- Gift card codes are added to your order page and library. They stay hidden until you click Reveal, and we never put codes in plain email — so nobody looking over your shoulder or into your inbox can see them.
- Gifts — if you send a gift, the recipient receives an email with a private link to their code once delivery is complete. They redeem it on their own account with the Issuer.
- Codes only — we do not top up phone numbers or game player IDs. You redeem each code yourself on the Issuer’s site or app.
- Every order also appears in Account → Orders and My library, and we send a confirmation email with a link to your order.
2. Delivery time
Delivery is automatic and normally happens within a few seconds (typically under 2 minutes) after KPay confirms your payment. In a small number of cases an order is held for a manual check (for example to prevent fraud, if a purchase limit is reached, or if a supplier code needs to be replaced). We complete these within 24 hours, usually much sooner during support hours (Mon–Fri, 9:00–18:00). If we cannot deliver, we refund you in full.
3. Gifts
If you choose to send a gift at checkout, the recipient receives a private link by email as soon as the order is delivered. Please double-check the recipient's email address — we are not responsible for gifts sent to an incorrect address that has already opened the gift link.
4. Availability and regions
Most gift cards only work on an account registered in a particular country, and the Issuer — not GiftCodeStore — enforces this. The product name, the product page and the checkout summary show each card’s region. The Apple, PlayStation and Xbox cards we sell work only on accounts in the US or the UK as stated, not on Pakistani accounts. Steam, Roblox, PUBG MOBILE UC (Midasbuy Pakistan) and Amazon.com cards can be used from Pakistan, subject to each Issuer’s rules. We cannot refund revealed codes bought for the wrong region, so please check before you reveal a code.
5. Problems with delivery
If you paid but your order does not show as delivered within 30 minutes, do not pay again. Contact us with your order number and KPay transaction reference and we will resolve it. See also our Refund Policy.
Contact
Questions about this policy? Contact [Your Company Legal Name] (trading as GiftCodeStore), [Registered business address], Pakistan — email [email protected] or call [Support phone] (Mon–Fri, 9:00–18:00).